Privacy Policy
Terms and conditions
##SITE NAME ## is available under the following Terms & Conditions. Please ensure that you agree with these terms and conditions before participating in any of the available auction items.
AFC Bournemouth Ltd is registered as a company in England at the following address Vitality Stadium, Kings Park, Bournemouth BH7 7AF. Company No 6632170 VAT Number is 941 9584 88. These terms & conditions do not affect your statutory rights.
Participation in our auctions
In order to participate in an auction, you must create an account. This will be a separate account to other AFC Bournemouth accounts (e.g. ticketing, Superstore). You may delete your account at any time by request.
Auction duration
Duration and availability of auction items will vary by product. This will be clearly stated on the individual product page.
Certification and authenticity
Each auction item will be clearly documented in the product description, with regards to the player who wore the item, and in which game(s) the item was worn. The auction winner will be supplied with a certificate of authenticity.
Occasionally an item may be out of stock when you place your order. This is mainly due to the fact that we also maintain a retails store, so from time to time this may result in items being unavailable. In this instance, we will contact you to enquire as to whether you wish to wait for the item to be restocked, change your order, or cancel and receive a refund.
Season Ticket /Junior Cherries Discount
Auction products are exempt from Season ticket members and Junior Cherries membership discounts.
Payment
Payment can be made using any major credit card. Superstore Gift cards may not be used for payment.
statutory rights.
Auction winners
Once the auction has finished, the auction winner will receive an e-mail with instructions on how to make their payment for the item. Auction items will be despatched, or made available for collection once payment has been made in full.
Delivery charges & schedules
United Kingdom:
In Store Collection - Free
UK Delivery - £7.95 (Royal Mail Special Delivery)
International delivery - £18.00
Your order will require a signature. Due to the high value of auction items, delivery can only be made to the consignee.
International tax & duties
Please note that international orders may be subject to additional import tax and duty, the liability for which will be met by the auction winner upon delivery.
Returning your order
Auction items are non-returnable.
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PROMOTIONS
AFC Bournemouth Superstore may from time to time offer a price promotion on products in the form of a time limited discount, multibuy discount, or promotional code activated discount. These promotions may be run at any time for a limited period, and may be withdrawn at any time at our discretion. Promotional codes will only be valid for qualifying products, and for the specified time period.
Pre-Order Terms And Conditions
Payment for pre-ordered items will be taken on the day your order is placed. This will enable us to ensure that stock is allocated, and allow time to pick and pack your order ready for delivery to you on the launch date.
Pre-ordering is only available on a delivery basis, and excludes the collect in store option. In stock items purchased at the same time as pre-ordered items will be held for despatch until any pre-ordered items are in stock and ready to send.
For UK orders, we aim to deliver pre-ordered items on the day of their launch, and will use Royal Mail’s Special Delivery Before 1pm service to send all pre-ordered items. Please note that there will need to be someone present at your chosen delivery address to sign for the package.
For International orders, we will despatch pre-ordered items as soon as they are available, and will be delivered in the same timeframes as currently shown for your region. Pre-ordered items with printing will take up to an additional 5 working days to be delivered.
PLEASE NOTE: Final squad numbers are subject to change up until the opening game of the season, so please bear this in mind if you wish your kit to be customised with a player’s name and number.
AFC Bournemouth Superstore cannot be held responsible for non-delivery if a consignee is not present, or for any other circumstances beyond our control.
